Engine DJ | Tidal Track Download Failed
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Modified on: Mon, 3 Oct, 2022 at 1:53 PM
Some users have reported the uncommon error Track Download Failed. Please sign in to TIDAL to load this track while attempting to access tracks through TIDAL
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/69043326126/original/uhXkP0D7402muJ7nQfXrzgGS-zu6QZx2RQ.png?1660243661)
To correct the error, simply log out of TIDAL and re-connect your account to your Engine device:
Select OK to close the prompt, then tap on the gear icon at the bottom left of your screen. This will bring up the TIDAL settings.![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/69043330011/original/cGwtBvSx93O7aHXVQVWRINqg9xSrrf_kmw.jpeg?1660245018)
Select LOG OUT, and confirm by selecting YES when prompted.![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/69043330241/original/PkOhuif0TGh0waMxdBkS49DUdyk_4PDJqw.jpeg?1660245067)
From there, you will select Source > TIDAL and you will then be given a 5-digit code to activate your Engine DJ hardware again.![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/69043330762/original/2Tto4LSCLQv49XWqz794KS7CnKSPACm0eg.jpeg?1660245267)
Use your mobile device or computer to open a web browser and visit https://link.tidal.com to enter the 5-digit code displayed on your Engine DJ hardware and click Continue. You may be prompted to log in before getting to the screen pictured below.![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/69043332700/original/c8gLCiagUoWOktbAJK-Rm02RL1gjfCkhrg.png?1660245920)
After logging back into your account, you should now have access to your TIDAL tracks on your Engine DJ hardware.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/69043333798/original/qIo760yULzl5l7lIcvsRAsEiarsiXg3wjw.png?1660246150)
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